Award recognizes top U.S. and Canadian auto dealers who demonstrate excellent customer service as expressed by consumer reviews written on DealerRater 

Riverside, CA - January 25th, 2020 - DCH Subaru of Riverside has been awarded a 2020 DealerRater Dealer of the Year Award, which recognizes auto dealerships across the U.S. and Canada who deliver outstanding customer service, based on consumer reviews written on DealerRater.com. 

"Car buyers have spoken and have identified DCH Subaru of Riverside as the best Subaru dealer to do business with in CA," said DealerRater General Manager Jamie Oldershaw. "The quality and number of reviews for DCH Subaru of Riverside speak volumes of the top-notch experiences they provide to customers."

The DealerRater Dealer of the Year Awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated DCH Subaru of Riverside on its customer service, quality of work, friendliness, pricing and overall experience. 

DCH Subaru of Riverside has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class.  The PowerScore is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2019 calendar year. 

"Today's car shoppers pay attention to reviews and a dealership's online reputation, which makes the significance of the DealerRater Dealer of the Year Awards crucial to dealers looking to thrive in today's business environment," added Oldershaw.

DealerRater has a reachable audience reach of more than 32 million consumers each month.

Riverside, CA - January 22, 2020 - DCH Subaru of Riverside has been awarded a 2020 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2019 calendar year.

"We'd like to congratulate DCH Subaru of Riverside and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that DCH Subaru of Riverside stands out amongst its peers in the U.S."

DCH Subaru of Riverside has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting DCH Subaru of Riverside's dealer page will find a "2020 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high quality dealership.

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month. "Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award," says Oldershaw. "The Consumer Satisfaction Award is one way for today's shoppers to instantly recognize quality customer service regardless of brand or region."